Privacy policy

Contents

1. Who we are
2. What we collect
3. How we use it
4. Ask ITNET, our AI chat assistant
5. Who we share it with
6. Cookies and analytics
7. How long we keep it
8. How we protect it
9. Your choices and rights
10. Children
11. Other websites
12. Changes to this policy
13. Grievance Officer and contact

1. Who we are

This policy explains how ITNET Infocom Pvt. Ltd. (“ITNET”, “we”, “us”) collects and uses personal information through itnetinfo.com, our WhatsApp and phone channels, and our store at KV-2 Main Avenue, opposite Govt High School, Panampilly Nagar, Kochi (Ernakulam), Kerala 682036. Under India’s Digital Personal Data Protection Act, 2023 we are the data fiduciary for this information.

By using this website or sending us an enquiry, you agree to this policy. If you don’t agree, please don’t share personal information with us.

2. What we collect

Information you give us

• Enquiries and callback requests — your name, mobile number, email (if you give it), the product you are interested in and your message.
• Pre-bookings and pre-orders (for example new iPhone launches) — your name, mobile number, email and the model and options you choose.
• WhatsApp, phone and email conversations with our team, including any photos or documents you send.
• Purchases in our store — billing name, address and GSTIN (if any), payment and finance details needed to complete the sale, and product serial or IMEI numbers for warranty, AppleCare+ and service.
• Exchange and buy-back — details of the device you trade in and the identity proof we ask for when we buy a used device.
• Ask ITNET chat — the questions you type into our website assistant and, if you choose to leave them, your name and mobile number.

Information collected automatically

• Website analytics — we use Google Analytics to see which pages are visited, how people find us, the type of device and browser, and approximate location (city level). Google Analytics uses cookies to do this.
• Server logs — our hosting provider records technical data such as IP address, browser and the pages requested, to keep the site running and secure.
• Chat usage limit — to stop misuse of Ask ITNET, we count questions per visitor per day using a one-way code made from your IP address. We do not store the IP address itself for this.

Information stored on your own device

Ask ITNET keeps your current conversation in your browser for the session, and remembers the name and number you typed into its callback form so you don’t have to type them again. You can clear these at any time by clearing your browser’s site data.

We do not ask for, and you should not send us, passwords, card numbers, CVVs, OTPs or bank PINs. Card and UPI payments in our store are processed by the bank’s terminal, not stored by us.

3. How we use it

• To reply to your enquiry and give you prices, stock, exchange values and EMI options.
• To process pre-bookings, orders, sales, invoices, delivery and installation.
• To register warranties and AppleCare+, and to help with service and returns.
• To arrange EMI, consumer loans, bank cashback and exchange offers you ask for.
• To send you offers and updates on WhatsApp, SMS or phone about products you may be interested in — you can stop these at any time (see Your choices and rights).
• To understand how our website is used and improve it.
• To prevent fraud and misuse, and to meet our legal duties (for example GST, tax and company law).

We use your information only for these purposes, or for a new purpose you agree to.

4. Ask ITNET, our AI chat assistant

Ask ITNET is an automated assistant, not a person. It answers using the prices and offers published on itnetinfo.com. To generate replies, your chat messages are sent to our AI provider, Anthropic, which processes them on our behalf. Under Anthropic’s commercial terms, these conversations are not used to train its AI models.

The chat itself is not saved to our records. If you tap Request a callback, we save your name, number, the product and the recent chat messages as an enquiry so our team can call you. Please don’t type sensitive personal information (such as ID numbers or financial details) into the chat. Prices and answers from the assistant are indicative; our staff confirm the final price, offers and availability.

5. Who we share it with

We do not sell your personal information. We share it only when needed:

• Service providers who run our systems for us: Netlify (website hosting), Supabase (database for enquiries and pre-orders), Google (Analytics), Anthropic (Ask ITNET) and Meta (WhatsApp). They may store data on servers outside India and may use it only to provide their service to us.
• Brands, distributors and service centres — for example to register a warranty or AppleCare+, or to process a repair or a brand offer you claim.
• Banks and finance companies — when you choose EMI, a consumer loan or a card cashback offer.
• Delivery and installation partners — your name, address and phone, to deliver or install your product.
• Government and law enforcement — when the law requires it.

6. Cookies and analytics

Cookies are small files your browser stores. We use Google Analytics cookies to measure visits; we do not use advertising or tracking cookies of our own. You can block or delete cookies in your browser settings, or install Google’s Analytics opt-out add-on. The website works normally without them.

7. How long we keep it

• Enquiries, callback requests and pre-orders: 2 years from your last contact with us, then deleted.
• Invoices, sale and tax records: as long as GST, tax and company law require (generally 8 years).
• Exchange and buy-back records: 2 years after the purchase, or longer if the law requires.
• Analytics data: kept by Google under our Analytics settings, for no more than 14 months.

If you ask us to delete your information, we will do so unless the law requires us to keep it.

8. How we protect it

Our enquiry and pre-order records are kept in a secured database that only authorised ITNET staff can access. Our website runs over HTTPS. No system is perfectly secure, but we take reasonable care to protect your information, and we will inform you and the authorities as the law requires if a breach affects your data.

9. Your choices and rights

You can ask us to:

• See the personal information we hold about you and how we use it.
• Correct or update anything that is wrong or out of date.
• Delete your information, where we don’t need to keep it by law.
• Withdraw your consent — we will stop using your information for that purpose from then on.
• Nominate someone to exercise these rights for you if you die or become unable to.

To stop offers and promotions, reply STOP to any of our WhatsApp or SMS messages, or tell our team. You will still hear from us about an enquiry or order you have open.

Send any request to the Grievance Officer below. We will reply within 30 days. If you are not satisfied with our answer, you can complain to the Data Protection Board of India.

10. Children

This website is meant for adults. If you are under 18, please ask a parent or guardian to contact us for you. We do not knowingly collect information from children without a parent’s consent.

11. Other websites

Our pages link to other sites such as WhatsApp, Google Maps, brand websites and banks. Their own privacy policies apply when you use them.

12. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. Important changes will also be noted on our website.

13. Grievance Officer and contact